Zendesk Integration App for Adobe Business Catalyst now in BC App Store

Oleh Korkh - Tuesday, July 21, 2015

Few days ago we released a new application - Zendesk Integration for Adobe Business Catalyst.

Now you can easily install Zendesk widget for getting feedback from your users and pass the data about your visitors from Business Catalyst to the custom ticket fields.

The application is very easy to use and install. Just place one line of code to your pages or templates.

Get Zendesk integration for only $9.99 on now!

How to prepopulate Zendesk custom ticket fields

Oleh Korkh - Wednesday, July 15, 2015

Zendesk is a great tool for support teams. There is also a very useful feature like custom ticked fields. You can easily add ticket fields and also add their to Zendesk widget. It is possible to use such fields for passing any website visitor specified data to Zendesk. But there is a one problem - Zendesk provide JS API which supports prefill only for two standard fields - Name and Email. It is good of course but not enough. But you can prefill extra fields just with a little hack. jQuery is required for us.

First of all, we need a ticket field ID which can be seen at the top of the corresponding field setup interface.

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